Shipping Policy
Last updated: October 2026
Delivery included
Standard tracked shipping is built into displayed prices
Processing time
1–2 business days
International shipping
EU, UK, US & more (excl. France)
1. Order Processing
Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
2. Shipping Rates
Standard tracked international delivery is included in the displayed product price for eligible destinations, so no additional standard shipping charge is added at checkout.Because salt is heavy to transport internationally, a significant part of the displayed price reflects logistics from France.
| Zone | Estimated Delivery | Carrier |
|---|---|---|
| European Union (excl. France) | 7–10 business days | DPD / DHL |
| United Kingdom | 7–10 business days | DHL |
| United States & Canada | 7–10 business days | DHL Express |
| Rest of the World | 10–15 business days | DHL / La Poste |
Delivery times are estimates and begin from the date of shipment, not the date of order.
3. Tracking Your Order
Once shipped, you will receive a tracking number by email. You can track your parcel directly on the carrier's website. If you have not received a tracking email within 3 business days of your order, please contact us at info@celtic-salt.com.
4. International Orders & Customs
For orders outside the European Union: customs duties, import taxes, and additional fees may be charged by your country's customs authorities. These charges are entirely the responsibility of the recipient and are not included in our prices.
Celtic Salt is not responsible for any delays caused by customs clearance procedures. We comply with all applicable export regulations and accurately declare the contents and value of all shipments.
5. Lost or Damaged Parcels
If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at info@celtic-salt.com with your order number and photos of the damage (if applicable). We will arrange a replacement or full refund at no additional cost.
6. Incorrect Address
Please ensure your delivery address is accurate at the time of ordering. Celtic Salt cannot be held responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at info@celtic-salt.com — we will do our best to update the address before dispatch.