Returns & Refunds

1. Right of Withdrawal (EU Law)

In accordance with EU Directive 2011/83/EU on consumer rights, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason. Celtic Salt extends this to 30 days as a commercial gesture.

To exercise your right of withdrawal, notify us before the deadline by email at info@celtic-salt.com with your order number and a clear statement of your decision to withdraw.

2. Return Conditions

Note: As our products are food items (salt), returns are only accepted for sealed, unopened products in their original condition, in accordance with EU food hygiene regulations (Article 16(e) of Directive 2011/83/EU).

3. Return Process

1. 1Contact us at info@celtic-salt.com with your order number and reason for return.
2. 2Receive confirmation — we will reply within 2 business days with a return authorization and instructions.
3. 3Ship the item(s) to the address provided. Pack securely to avoid transit damage.
4. 4Receive your refund within 14 days of us receiving the returned goods.

4. Return Shipping Costs

If the return is due to our error (defective product, wrong item, damage in transit): Celtic Salt will cover the full cost of return shipping and will provide a prepaid label.

If the return is for personal reasons (change of mind, ordered wrong quantity): return shipping costs are at the customer's expense.

5. Refunds

Once we receive and inspect the returned item(s), we will notify you by email. If approved, your refund will be processed to your original payment method within 14 calendar days. The time for the refund to appear in your account may vary depending on your bank or card provider.

Original shipping costs are refunded only if the entire order is returned and the return is due to our error.

6. Damaged or Defective Items

If your order arrives damaged or defective, please email us at info@celtic-salt.com within 7 days of delivery with:

• Your order number
• A description of the issue
• Photos of the damaged product and packaging

We will offer a full refund or free replacement at our discretion. You will not be required to return defective food items.

7. Dispute Resolution

In the event of a dispute, we encourage you to contact us first at info@celtic-salt.com. If no amicable resolution is reached, you may use the European Commission's Online Dispute Resolution platform (ODR). French law applies to all disputes.